Cancel/ Change Order

Last Updated: January 2024
Customer Support Email: support@leadweights.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

At Leadweights, we understand that plans change. This Cancel / Change Order Policy explains how customers may request order cancellations or modifications, including applicable timeframes and limitations.

By placing an order on our website, you agree to the terms outlined below.

1. Order Processing Overview

Orders placed with Leadweights move quickly into processing to ensure timely delivery.

Order handling time: 1 business day
Order cut-off time: 5:00 PM (EST), Monday – Friday

Once an order enters the processing or shipping stage, changes may no longer be possible.

2. Order Cancellation Policy

2.1 When Cancellations Are Allowed

You may request to cancel your order only before it has been processed or shipped.

To be eligible for cancellation:

The request must be submitted promptly after placing the order
The order must not yet be in processing, fulfillment, or shipping

Cancellation requests are handled on a first-come, first-served basis and are not guaranteed once processing begins.

2.2 How to Request a Cancellation

To request an order cancellation:

Email support@leadweights.com
Include your order number
Clearly state your cancellation request

Our support team will confirm whether the cancellation was successful.

2.3 Cancellations After Shipment

Once an order has been shipped, it cannot be canceled.

In this case, you may:

Accept delivery, then
Initiate a return in accordance with our Return & Refund Policy

3. Order Change Policy

3.1 What Changes Are Allowed

Order changes may be requested before processing begins, including:

Shipping address corrections
Size or color changes (subject to availability)
Item removal or replacement

All change requests are subject to inventory availability and order status.

3.2 How to Request an Order Change

To request a change:

Contact support@leadweights.com as soon as possible
Provide your order number
Specify the requested change clearly

Our team will confirm whether the requested change can be applied.

3.3 Changes After Processing

Once an order has entered processing or shipment:

Changes can no longer be made
Address updates cannot be guaranteed
Item substitutions are not possible

If an incorrect item or address was entered and the order has already shipped, Leadweights is not responsible for delivery issues caused by customer-provided errors.

4. Address Accuracy Responsibility

Customers are responsible for ensuring that all shipping information is accurate at checkout.

Leadweights is not liable for:

Delays caused by incorrect addresses
Lost packages due to address errors
Additional shipping costs for reshipment

If a package is returned due to an incorrect address, reshipping fees may apply.

5. Refunds for Canceled Orders

If a cancellation request is approved:

A full refund will be issued to the original payment method
Refunds are processed within 12 business days
No cancellation or processing fees are charged

Refund timelines may vary depending on your financial institution.

6. Duplicate or Accidental Orders

If you believe you placed a duplicate or accidental order, please contact support immediately.

Duplicate orders may only be canceled if they have not yet entered processing or shipment.

7. Policy Limitations

Leadweights reserves the right to deny cancellation or change requests if:

The order is already in processing or shipped
The request is submitted outside business hours and processing has begun
The request would compromise fulfillment accuracy or delivery timelines

8. Abuse & Misuse

Repeated or abusive cancellation and modification requests may result in:

Restricted future purchases
Denial of cancellation privileges

These measures help ensure fair service for all customers.

9. Policy Updates

Leadweights reserves the right to update or modify this Cancel / Change Order Policy at any time. Changes will apply to orders placed after the updated date listed above.

10. Contact Information

For cancellation or change requests, please contact:

Leadweights Support Team
📧 Email: support@leadweights.com
🕘 Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

Please include your order number for faster assistance.

11. Policy Summary