Cancel/Change Order

Effective Date: July 16, 2026

At Leadweights, we understand that you may occasionally need to cancel or modify an order after it has been placed. Because orders are processed quickly to ensure timely delivery, cancellation and change requests are subject to the order's processing status.

Please review the information below before submitting a request.

Order Cancellation

Customers may request to cancel an order shortly after it has been placed.

Cancellation requests can only be accommodated if the order has not yet entered processing or shipment.

Once an order has begun processing, it is prepared for fulfillment and can no longer be canceled.

If the order has already been shipped, it cannot be canceled and must follow our Return & Refund Policy after delivery if eligible.

Cancellation Timeline

How to Request a Cancellation

If you would like to cancel your order, please contact us as soon as possible.

Please include:

• Order number
• Full name
• Email address used for the purchase
• Reason for cancellation (optional)

Our team will review your request and confirm whether cancellation is still possible based on the current order status.

Submitting a cancellation request does not guarantee that the order can be canceled.

Order Changes

If you need to make changes to your order, please contact us immediately after placing it.

Depending on the order status, we may be able to update certain details before processing begins.

Possible changes include:

• Shipping address
• Recipient name
• Contact information
• Quantity adjustments
• Product variation (when available)

Once an order has entered processing, changes are generally no longer possible.

Shipping Address Changes

Providing an accurate shipping address during checkout is the customer's responsibility.

If you notice an error in your shipping address, contact us immediately.

Address updates may be possible only before the order enters fulfillment.

After shipment, we cannot guarantee that the shipping carrier will be able to redirect or modify the delivery address.

Incorrect or incomplete addresses may result in delivery delays, returned packages, or unsuccessful delivery attempts.

Product Changes

If you wish to replace one product with another after placing your order, we will make every reasonable effort to accommodate your request if processing has not yet started.

Availability cannot be guaranteed, and requested replacement items may become unavailable before the modification can be completed.

If the requested product has a different price, any applicable payment adjustment will be communicated before the change is finalized.

Quantity Changes

Requests to increase or reduce the quantity of purchased items may be accepted before processing begins.

Once fulfillment has started, quantities can no longer be modified.

Combining Orders

Orders placed separately are processed individually.

Although we will make reasonable efforts to assist, we cannot guarantee that multiple orders can be combined into a single shipment.

Split Shipments

If an order contains multiple items, it may occasionally be shipped in separate packages due to inventory availability or warehouse operations.

Split shipments do not affect your ability to request cancellation before processing begins.

Once any portion of the order has entered shipment, that portion can no longer be canceled.

Refused Deliveries

Refusing delivery is not considered an order cancellation.

If a shipment is refused after dispatch, the order will be handled according to our Return & Refund Policy after the returned package has been received and inspected.

Additional shipping charges may apply when a package is returned because of refusal or an incorrect shipping address provided by the customer.

Orders Already Shipped

Once a tracking number has been assigned and the package has been transferred to USPS, UPS, FedEx, or another shipping carrier, the order can no longer be canceled or modified.

Customers wishing to return eligible products after delivery should follow our Return & Refund Policy.

Promotional Orders

If an order includes promotional pricing, discounts, or special offers, modifying the order may affect pricing eligibility.

If changes result in promotional requirements no longer being met, applicable discounts may be adjusted accordingly.

Payment Adjustments

If an approved order modification changes the total purchase amount:

• Additional payment may be required before processing.
• Partial refunds will be issued when applicable.
• Refunds resulting from approved changes will be processed using the original payment method.

Processing Speed

Our fulfillment team begins preparing orders as quickly as possible to reduce delivery times.

For this reason, cancellation and modification requests should be submitted immediately after placing an order.

The sooner we receive your request, the greater the likelihood that we can assist before processing begins.

Customer Responsibilities

Before completing checkout, customers are encouraged to verify:

• Product selection
• Quantity
• Color or variation
• Shipping address
• Billing information
• Contact information

Carefully reviewing your order before submission helps prevent unnecessary changes or delays.

Contact Us

If you need assistance with canceling or changing an order, please contact our customer support team as soon as possible.

Leadweights

Email: contact@leadweights.com

Support Hours: Monday – Saturday

8:00 AM – 7:00 PM (EST)

We are committed to reviewing every request promptly and will do our best to assist whenever the order status allows.