FAQs

Frequently Asked Questions (FAQs)

Effective Date: July 16, 2026

Welcome to the Leadweights Frequently Asked Questions page. Here you'll find answers to the questions we receive most often about our products, ordering process, shipping, returns, payments, and customer support.

If you cannot find the information you're looking for, please contact our customer support team at contact@leadweights.com.

1. What products does Leadweights sell?

Leadweights offers a curated selection of fashionable bags, including:

• Shoulder Bags
• Crossbody Bags
• Tote Bags
• Top Handle Bags

We regularly update our collection with new styles while maintaining our commitment to quality and everyday functionality.

2. How do I place an order?

Simply browse our collection, choose your preferred product, add it to your shopping cart, and proceed to checkout. After completing your payment, you will receive an order confirmation email.

3. What payment methods do you accept?

We currently accept:

• PayPal
• Venmo

Only the payment options displayed during checkout are available for purchases.

4. How long does order processing take?

Orders are processed within 1 business day.

Business days are Monday through Friday.

Orders placed after 5:00 PM EST are processed on the next business day.

5. How long does shipping take?

Estimated shipping times are:

Delivery times are estimates and may vary depending on carrier operations and destination.

6. How much does shipping cost?

We charge a simple flat shipping rate.

The shipping charge is displayed during checkout before payment is completed.

7. Which shipping carriers do you use?

Orders are delivered through trusted carriers, including:

• USPS
• UPS
• FedEx

The carrier is selected based on the destination and shipping requirements.

8. Will I receive a tracking number?

Yes.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow a short period for the carrier to update the tracking status.

9. Can I change my order after placing it?

Yes, but only if your order has not entered processing.

Please contact us immediately if you need to change:

• Shipping address
• Recipient information
• Product selection
• Quantity

Once processing begins, changes may no longer be possible.

10. Can I cancel my order?

Orders may be canceled only before processing begins.

After an order has entered processing or has been shipped, cancellation is no longer available.

11. What is your return policy?

We accept eligible returns within 60 days of the delivery date.

Returned items should be unused, in their original condition, and returned according to our Return & Refund Policy.

12. How long does it take to receive my refund?

Approved refunds are processed within 12 business days after the returned item has been received and inspected.

Your financial institution may require additional time before the refund appears in your account.

13. Do you charge restocking fees?

No.

Leadweights does not charge any restocking fees or refund processing fees for eligible returns.

14. What should I do if my order arrives damaged?

Please contact us as soon as possible.

Include:

• Your order number
• A brief description of the issue
• Clear photographs of the product, packaging, and shipping label

Our team will review the information and assist you with the next steps.

15. What if I receive the wrong item?

If you receive an incorrect item, please contact us promptly with your order number and photos of the product you received.

We will review the issue and provide instructions for resolution.

16. What if an item is missing from my order?

Please inspect your package carefully and check whether your order was shipped in multiple packages.

If an item is still missing, contact us with your order number so we can investigate.

17. My tracking says "Delivered," but I haven't received my package. What should I do?

We recommend that you:

• Check around your delivery location.
• Ask household members or neighbors.
• Contact the shipping carrier.
• Check with your building management if applicable.

If you still cannot locate your package, please contact us for assistance.

18. Do you ship internationally?

At this time, Leadweights does not offer international shipping.

Orders are accepted only for destinations currently supported by our shipping network.

19. Can I combine multiple orders?

Orders are processed individually.

Although we will make reasonable efforts to assist, we cannot guarantee that separate orders can be combined before shipment.

20. How can I contact customer support?

Our customer support team is happy to assist with questions regarding products, orders, shipping, returns, payments, or general inquiries.

Email: contact@leadweights.com

Support Hours:

Monday – Saturday

8:00 AM – 7:00 PM (EST)

We aim to respond to customer inquiries as promptly as possible during our regular support hours.