FAQs

Last Updated: January 2024
Customer Support Email: support@leadweights.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

Welcome to the Leadweights Frequently Asked Questions page. Here you’ll find clear answers to common questions about orders, shipping, payments, returns, and customer support. If you don’t see your question answered below, our support team is always happy to help.

1. Orders & Processing

Q1: How long does it take to process my order?

All orders are processed within 1 business day (Monday–Friday, excluding holidays).

Orders placed before 5:00 PM EST begin processing the same day or the next business day. Orders placed after the cut-off time, on weekends, or on holidays are processed on the next business day.

Q2: Can I cancel or change my order after placing it?

Yes, but only before the order enters processing or shipment.

Once an order has been processed or shipped, it can no longer be canceled or changed. If this happens, you’ll need to follow our Return & Refund Policy after delivery.

To request a cancellation or change, contact support@leadweights.com as soon as possible with your order number.

Q3: What if I entered the wrong shipping address?

If you notice an address error, contact us immediately.

Address changes may be possible only before processing begins. Once shipped, Leadweights is not responsible for delays or delivery issues caused by incorrect addresses provided at checkout.

2. Shipping & Delivery

Q4: How much does shipping cost?

We offer flat-rate shipping:

$6.99 per order within the United States

There are no hidden or additional shipping fees.

Q5: How long does delivery take?

Estimated delivery time includes handling and transit:

Handling time: 1 business day
Transit time: 2–6 business days
Total estimated delivery: 3–7 business days

Delivery times may vary slightly based on location and carrier conditions.

Q6: Which carriers do you use?

We ship orders using trusted carriers, including:

USPS
UPS
FedEx

Carrier selection depends on destination and package details.

Q7: Will I receive tracking information?

Yes. Once your order ships, you’ll receive a shipping confirmation email with a tracking number.

Tracking information may take up to 24 hours to become active after shipment.

Q8: Do you ship internationally?

At this time, Leadweights ships within the United States only.

3. Products & Availability

Q9: What products do you sell?

Leadweights specializes in apparel, including:

Hoodies
Shirts
Sweaters
Related clothing items

Product availability may vary, and items may be limited in quantity.

Q10: Will the product look exactly like the photos?

We strive to display accurate product images and descriptions. However, colors and appearance may vary slightly due to screen settings or lighting differences.

4. Returns & Refunds

Q11: What is your return policy?

We accept returns within 60 days of delivery.

Returned items must be:

Unused, unworn, and unwashed
In original condition
Free from damage, stains, or odors

Items marked as final sale are not eligible for return.

Q12: How long do refunds take?

Once your return is approved:

Refunds are processed within 12 business days
Refunds are issued to the original payment method
No restocking or processing fees are charged

Bank processing times may vary.

Q13: Who pays for return shipping?

Customers are responsible for return shipping costs unless:

The item is defective, or
The incorrect item was sent

In these cases, Leadweights will cover the return shipping.

Q14: Do you offer exchanges?

We do not offer direct exchanges.

If you need a different size, color, or item:

Return the original item
Place a new order on our website

5. Payments & Billing

Q15: What payment methods do you accept?

We accept:

PayPal (recommended)
Major debit and credit cards supported through PayPal

All payments are processed securely in U.S. Dollars (USD).

Q16: Why do you recommend PayPal?

PayPal offers:

Secure transactions
Faster checkout
Buyer protection on eligible purchases
No need to share card details with merchants

You can use PayPal even without a PayPal balance.

Q17: Are there any hidden fees?

No. Leadweights does not charge:

Hidden fees
Payment processing fees
Additional transaction fees

The total shown at checkout is the final amount charged.

6. Issues & Support

Q18: What if my order arrives damaged or incorrect?

If you receive a damaged, defective, or incorrect item, contact support@leadweights.com within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photos of the item and packaging

We’ll resolve the issue promptly.

Q19: What if my package is lost?

If tracking shows no movement or the carrier confirms a loss, contact our support team. We’ll work with the carrier to investigate and determine the appropriate resolution.

Q20: How can I contact customer support?

You can reach us at:

📧 Email: support@leadweights.com
🕘 Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

Please include your order number for faster assistance.

7. General Information

Q21: Do you store my payment information?

No. Payment details are handled securely by third-party payment processors. Leadweights does not store full card or payment information.

Q22: Can policies change?

Yes. Our policies may be updated from time to time. Changes apply to orders placed after the updated policy date.

Quick Summary