Return & Refund

Last Updated: January 2024
Customer Support Email: support@leadweights.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

At Leadweights, customer satisfaction matters. This Return & Refund Policy explains how returns, exchanges, and refunds are handled for purchases made through our website. By placing an order with Leadweights, you agree to the terms outlined below.

This policy applies to all products sold on Leadweights, including hoodies, shirts, sweaters, and other apparel items.

1. Return Eligibility

We accept returns on eligible items within 60 days from the date of delivery.

To qualify for a return, items must meet all of the following conditions:

• The item must be unused, unworn, and unwashed
• The item must be in its original condition
• Original tags (if applicable) must be attached
• The item must be free from stains, odors, damage, or alterations

Returns that do not meet these conditions may be refused or returned to the customer.

2. Return Window

Return Timeframe

• Return period: 60 days from delivery date

The delivery date is determined by carrier tracking confirmation. Requests submitted after the 60-day window may not be accepted.

3. Non-Returnable Items

The following items are not eligible for return or refund:

• Items marked as final sale
• Items damaged due to misuse, negligence, or improper care
• Items returned outside the 60-day return window

If you are unsure whether your item qualifies, please contact our support team before initiating a return.

4. How to Initiate a Return

To begin a return, follow these steps:

1. Email support@leadweights.com
2. Include your order number and reason for return
3. Our support team will provide return instructions and confirmation

Returns sent without prior authorization may experience delays or rejection.

5. Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

• A defective item
• An incorrect item sent by Leadweights

We recommend using a trackable shipping method when returning items. Leadweights is not responsible for lost or undelivered return shipments.

6. Condition Inspection

Once your return is received, it will be inspected to ensure it meets eligibility requirements.

Inspection typically takes 1–3 business days after receipt.

If the return is approved, the refund process will begin. If the return is rejected, we will notify you via email.

7. Refund Policy

Refund Processing Time

• Refunds are issued within 12 business days after return approval

Refunds are processed to the original payment method used at checkout.

There are no restocking fees, processing fees, or administrative fees deducted from your refund.

8. Refund Timeline Overview

Please note that financial institutions may take additional time to reflect the refunded amount in your account.

9. Exchanges

At this time, Leadweights does not offer direct exchanges.

If you need a different size, color, or item:

1. Return the original item following this policy
2. Place a new order on our website

This ensures faster processing and inventory accuracy.

10. Damaged or Incorrect Items

If you receive an item that is:

• Damaged
• Defective
• Incorrect (wrong item sent)

Please contact support@leadweights.com within 7 days of delivery and include:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

Once verified, we will resolve the issue promptly at no additional cost to you.

11. Missing Refunds

If your refund has been approved but not received within the expected timeframe:

1. Check with your bank or payment provider
2. Verify that the refund has not been posted as pending
3. Contact our support team for assistance

We will gladly help track the status of your refund.

12. Cancellations

Orders may be canceled before shipment by contacting support as soon as possible.

Once an order has been shipped, it can no longer be canceled and must follow the return process after delivery.

13. Abuse & Policy Violations

Leadweights reserves the right to refuse returns or refunds in cases of:

• Excessive or fraudulent return behavior
• Returned items not matching original order details
• Evidence of wear, damage, or misuse

These measures help us maintain fair pricing and service for all customers.

14. Policy Changes

Leadweights may update this Return & Refund Policy at any time. Changes will apply to orders placed after the update date shown above.

We encourage customers to review this policy regularly.

15. Contact Information

For all return and refund inquiries, please contact:

Leadweights Support Team
📧 Email: support@leadweights.com
🕘 Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

Please include your order number in all communications for faster assistance.

16. Policy Summary

• Return window: 60 days
• Refund processing time: within 12 business days
• No restocking or processing fees
• Refunds issued to original payment method
• Customer-friendly, transparent process

Leadweights is committed to providing quality apparel and a return experience that is clear, fair, and reliable.